CityPay Privacy Notice

Last updated: March 5, 2026. This notice explains how CityPay uses personal information when you complete questionnaires hosted on this website.

1. Controller Identity And Contact

Data controller: CityPay. Privacy contact: privacy@citypay.com.

2. Data Protection Contact

For data protection matters, contact our privacy team at privacy@citypay.com. If a dedicated Data Protection Officer is appointed, this notice will be updated with direct contact details.

3. Purposes And Legal Bases

  • Run and administer questionnaires, including response handling and reporting.
  • Improve CityPay services and customer support.
  • Protect service security, prevent abuse, and manage fraud risks.
  • Measure website and survey usage where analytics consent has been provided.

Legal bases: legitimate interests, compliance with legal obligations, and consent where required (including analytics cookies).

4. Legitimate Interests

Our legitimate interests include operating reliable questionnaire services, understanding customer needs, improving products, and maintaining platform security.

5. Personal Data We Collect

  • Information you provide in questionnaire answers.
  • Technical and usage data such as browser details, timestamps, and pseudonymised IP hashes.
  • Consent records, including whether analytics cookie consent was accepted.

6. Recipients And Transfers

We may share data with trusted processors that host or support this service, including cloud and analytics providers. Where personal data is transferred outside Jersey, we use appropriate safeguards.

7. Retention

We keep personal data only for as long as needed for the purposes above, then securely delete or anonymise it unless longer retention is required by law.

8. Your Rights

You may have rights to:

  • Access your personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Request portability where applicable.
  • Withdraw consent at any time where processing is consent-based.

To exercise rights, contact us at privacy@citypay.com.

9. Complaints To The Jersey Office Of The Information Commissioner

You can complain to the Jersey Office of the Information Commissioner (JOIC) at jerseyoic.org if you are unhappy with how your personal data is handled.

10. Requirement To Provide Data

Completion of questionnaires is generally voluntary. If specific fields are marked required and not provided, we may be unable to process that response.

11. Automated Decision-Making

We do not use questionnaire responses for automated decisions that produce legal or similarly significant effects on individuals.

12. Source Of Data

Personal data is collected directly from you through questionnaire submissions, except technical metadata collected automatically by the platform.